This glossary is based on data from logipedia, kindly provided by the Fraunhofer Institute for Material Flow and Logistics IML. The authors Michael ten Hompel (eds.) and Volker Heidenblut hold the complete copyrights of all glossary contents.

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• ReturnA return is a customer return delivery, which under certain circumstances is connected with complaints regarding missing articles or quantities, wrong articles, quality and packaging defects, etc. In the mail-order business, the return is one of the planned business processes, because e.g. in(...)