A return is a customer return delivery, which under certain circumstances is connected with complaints regarding missing articles or quantities, wrong articles, quality and packaging defects, etc. In the mail-order business, the return is one of the planned business processes, because e.g. in the case of clothing, the customer orders different colors or sizes, but only one (matching) article is bought, while the rest is returned to the retailer as returns. In such retail areas, up to half of the consignments can potentially be returned.

Source: logipedia / Fraunhofer IML

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